Golden Reels Casino Review

Golden Reels is an online casino that launched in 2019 and is operated by the reputable Vivardo N.V. With a welcome bonus that combines a 200% deposit match, free spins, and a free bet, it immediately caught my eye. I lost count at 5,500 games in the lobby, powered by 60+ providers like Play’n GO, Pragmatic Play, and Hacksaw, alongside an elite live casino with over 200 live dealer games and a competitive sportsbook with 40+ sports to bet on. However, there’s more to it than meets the eye, so stay with me in this Golden Reels casino, where I test all the aspects of this platform and compare it to other new NZ casinos.

My Experience With Golden Reels Welcome Bonus

The welcome bonus at Golden Reels for Kiwis is a combination of a deposit match, free spins, and a free bet. Note that the match percentage varies depending on the amount you deposit.

• If you deposit from NZ$40 to NZ$99, you get a 200% match up to NZ$100 with 30x wagering requirements
• If you deposit from NZ$100 to NZ$999, you get a 150% match up to NZ$600 with 30x wagering requirements
• If you deposit NZ$1,000 or more, you get a 50% match up to NZ$4,000 with 25x wagering requirements

The maximum withdrawal amount from the bonus is 10x the bonus amount, and you have 30 days to clear it. It’s the first time I’ve come across a first-deposit offer that drops in value the more you deposit, so it’s more suitable for casuals than high rollers. If you deposit over NZ$20, you will also receive 200 free spins as part of the bonus on Buffalo Power, distributed in batches of 20 over 10 days. They come with wagering requirements of just 20x, which is substantially below the industry average. The third part of the bonus is a free bet, valued at NZ$10, with 20x the wagering requirements. Additionally, a 20% extra cashback is available as part of the sign-up offer, subject to a 20x wagering requirement.

Did I Need a Bonus Code to Claim the Offer?

No, you don’t. You don’t need to enter any bonus code to claim the welcome offer or any other bonus at Golden Reels casino.

Are Golden Reels’ Welcome Bonus Terms and Conditions Fair?

The T&Cs of the welcome bonus are fairer than many of Golden Reels’ competitors. The wagering requirements for the deposit match start at 30x, which is fair considering you have 30 days to clear them. However, they drop to 25x for those who deposit NZ$500 or more. The free spins, free bet and extra cashback T&Cs are even better, with wagering requirements of just 20x. All in all, this is one of the better deals available in terms of its rules.

Golden Reels No Deposit Bonus

Does Golden Reels Have a No Deposit Bonus?

While Golden Reels doesn’t have a traditional no deposit bonus you can claim upon sign up, several promos work just like one. The Daily Reloads will top up your account even if you don’t deposit on the day, and the Birthday Special Offer is another no deposit bonus that only requires you to be an active user with a verified account.

Other Golden Reels Bonus Offers

The welcome bonus is just the beginning at Golden Reels. Several ongoing bonuses and promotions are available for both casino players and sports bettors.

Does Golden Reels Casino Have a VIP Programme?

Yes, Golden Reels has a fantastic VIP programme. It has 9 levels, unlocking new benefits with each level, such as free daily reloads, a 5% rebate on the house edge, VIP customer support, and more. The Platinum I-IV level unlocks the rebate bonus, alongside the birthday bonus, and the value of the bonuses improves until you reach the Eternal level.

• Slots: With over 5,500 titles, this section is by far the largest part of the library. You’ll find popular hits like Gonzo’s Quest and Sweet Bonanza sitting alongside hundreds of lesser-known titles. The filtering options include Megaways, Hold & Win, Bonus Buy, Jackpots, and New.
• Table Games: With over 100 RNG table games, Golden Reels has one of the best lineups out there. There are different versions of classics like roulette and blackjack, as well as video poker, and fun games like dice, Limbo, and Cosmo Saga.
• Instant Win Games: Interestingly, Crash and Mines have dedicated sub-categories, but other instant win games like scratchers, Keno, and Plinko don’t, so you’ll have to look for them manually in the Slots lobby (or use the search bar). Regardless, there are over 100 instant win games, and more than 40 of these are Crash games.
• Live Casino: The Live Casino at Golden Reels has its own dedicated category, with over 200 live dealer tables from leading providers, including Evolution Gaming, Pragmatic Play Live, and Vivo. Most are roulette and blackjack variations, but there are multiple baccarat variants, game shows, Crazy Time, and more.

60+ Software Providers

Golden Reels collaborates with over 60 leading providers, which accounts for the size of its collection. The list includes Pragmatic Play, Evolution, NetEnt, Red Tiger, BetSoft, Hacksaw, Play’n GO, NoLimitCity, and BGaming, along with numerous smaller studios, including Zillion Games and Retro Gaming, which add extra variety.

Can I Place a Sports Bet at Golden Reels?

Yes, you can. Golden Reels offers a comprehensive sportsbook that covers over 40 sports, ranging from Australian Rules and cricket to football, tennis, rugby union, and even niche sports like darts and table tennis. It also offers odds on popular esports, such as Dota 2 and Counter-Strike.

The sportsbook is user-friendly, with a wide range of betting markets offering competitive odds. I compared the odds with other NZ sportsbooks, and while they’re not the best out there, they’re definitely competitive.

Testing Golden Reels Casino on My Phone: No App, but Excellent Mobile Integration

Is There a Golden Reels Casino App?

Golden Reels doesn’t have a dedicated app, which is a bit of a shame for a brand as popular and large as this one. That said, the mobile site is so good that I didn’t miss having an app. Navigation is identical to the desktop version, so everything feels familiar. I tested several areas of the casino on my phone, including the bonus claim process, and everything worked exactly as it should. The slot library and sportsbook take slightly longer to load due to their size, but gameplay remains smooth and uninterrupted.

All You Need to Know About Depositing and Withdrawing at Golden Reels

Topping Up Your Golden Reels Casino Account: What You Need to Know

There are 20+ ways to top up your account at Golden Reels, which means that you’ll likely find your preferred option. The list includes several card options, electronic wallets such as Neteller and Payz, vouchers like Neosurf, and over 10 crypto options, including Bitcoin, Tether, and Ethereum. All depositing methods are instant. The minimum deposit you can make is just NZ$5, but that’s not enough to activate the welcome bonus, so most players will opt for a NZ$20 deposit.

Withdrawing Your Winnings from Golden Reels Casino

Golden Reels offers 14 withdrawal methods, including options such as cards, bank transfers, e-wallets, and cryptocurrencies. Regardless of which method you choose, you are required to complete the KYC verification process first. For the card options and Jeton, you need first to deposit to use them as a withdrawal method. The payout speed primarily depends on your chosen payment method, with crypto options being the fastest, offering withdrawals within 24 hours. E-wallets and bank transfers typically take 7 business days to process. To avoid further delays, I always recommend completing the verification process immediately after registration.

My Experience Withdrawing Winnings at Golden Reels

For my deposits and withdrawals at Golden Reels, I opted for Neteller, the main reason being that withdrawals start at just NZ$5. When I tested the process, I requested a NZ$500 withdrawal. Before anything could go through, I had to complete the standard account verification. That part took about 24 hours, and once my documents were approved, the withdrawal itself was fast – I had the money in my Neteller account within 6 hours, and no withdrawal fees were charged.

My Experience With Golden Reels’ Customer Support: Fast & Reliable

Clicking the Support icon on the right provides two options: the Help Centre and Live Chat. The Help Centre is still empty, so I went straight to live chat. A bot initially responded, but after I requested a human, I connected to an agent within 3 minutes. They handled my question quickly and professionally, so the service passes my test. For larger issues, there’s a ticket system available via email, although replies can take over a day. There’s no phone line at this stage.

• Email/Ticket system: 24+ hours.
• Live Chat: Bot first, then agent within minutes
• Help Centre: Not yet active
• Toll-Free Number: Not available

Trustworthiness of Golden Reels Casino

Vivardo N.V., a company with a solid reputation in the online gaming industry, operates Golden Reels. The fact that respected developers choose to work with them says a lot, as these companies, such as Play’n GO and NetEnt, would not risk their reputation by teaming up with unsafe operators. All games at Golden Reels are regularly tested for fairness, so you can trust that outcomes are genuinely random and not tampered with.

Licence and Security – Is Golden Reels Casino Safe and Legit?

Golden Reels holds a valid licence from the Curaçao Gaming Control Board, licence number OGL/2024/1383/0619. You can check its active status directly on the Curacao GCB website. From a safety perspective, the casino utilises SSL encryption to safeguard sensitive data, including payments and personal details, and adheres to AML protocols.

Why I Rated Golden Reels Casino 4.1?

I rated Golden Reels 4.1/5 mainly due to its massive game library, solid customer support, 20+ payment methods, and fair bonus terms. The NZ$5 minimum deposit is another big plus, making it easy for anyone to get started.

What kept the rating from being higher is the lack of a dedicated app, an unfinished Help Centre, and the slower first withdrawal due to verification.

Golden Reels Casino’s Reputation – What Do The Reviews Say?

I looked at what other well-known casino review sites and players had to say about Golden Reels, and their opinions are mostly in line with mine.

• Casino Guru rates Golden Reels 7.2/10, which is considered “good” on their scale.
• On Trustpilot, players gave it an average score of 3.7/5, with many praising the fast payouts and helpful customer support.

💡 Note: I couldn’t find up-to-date reviews on AskGamblers or Casino.org, which usually cover most big casinos. Still, the existing feedback from other sources is fairly consistent and positive.

Did I Have Any Problems While Playing?

My overall experience at Golden Reels was generally positive, with only a few minor issues worth mentioning. The only downsides I noticed were the lack of a dedicated mobile app and the fact that the Help Centre isn’t yet operational. Neither of these is a deal-breaker, but an app would make access even easier, and a proper Help Centre with FAQs would save time.

Other than that, everything from the games to payments worked exactly as expected on the site.

Do I Recommend Playing at Golden Reels Casino?

I absolutely do. The bonuses are fair, the minimum entry is just NZ$5, and the game library is better than most of its competitors. Sure, it does have some minor drawbacks, such as the lack of a dedicated app and the illogical welcome bonus match percentage. Still, Golden Reels ticks many boxes, and I can recommend it to anyone – especially casuals who don’t want to break the bank, yet still get the most out of the welcome bonus.